Summary

• Page properties (1 modified, 0 added, 0 removed)

Details

Page properties

Content

...	...	@@ -14,15 +14,18 @@
14	14	(((
15	15	= Set-Up =
16	16
17		-The only thing that a person needs to have access to Noixa is to have a user added in the Customer Portal (CP). In order to make SIP Phone calls the user in the Customer Portal must have 2 things:
	17	+Noixa (Axion spelled backwards) is the portable version of the Customer Portal that can be downloaded on IOS and Android. The only thing that a person needs to have access to Noixa is to have a user added in the Customer Portal (CP). In order to make SIP Phone calls the user in the Customer Portal must have 2 things:
18	18
19	19	~1. An SBC user extension
20	20
21	21	2. The "Use Noixa Phone" checkbox under their user in CP must be clicked
22	22
23		-Afterwards the user only has access to what privileges are given to them, they can check the voicemails only if they are given the correct permissions
	23	+Afterwards the user only has access to what privileges are given to them, they can check the voicemails only if they are given the correct permissions.
24	24
25	25
	26	+All of the below options are contingent on the permissions each individual user has.
	27	+
	28	+
26	26	== Sip Phone ==
27	27
28	28	There are 3 tabs at the top:
...	...	@@ -34,24 +34,123 @@
34	34	2. Contacts - Here are the lists of other users that can be used to quickly call others. They can add contacts via CP, otherwise it will list their Co-Workers that have users in CP.
35	35
36	36
37		-3. Call Log - This is the call history tab, clicking on it will call the other person back. They are color coded on the far left with a thin bar, you can see the
	40	+3. Call Log - This is the call history tab, clicking on it will call the other person back. They are color coded on the far left with a thin bar, you can see the color key at the bottom, showing where each call came from.
38	38
39	39
40	40	== Chat ==
41	41
	45	+These are your personal chat messages, one on one with people. If you want to create a new chat click the bubble on the bottom right and select which contact you would like to chat with. These are listed as your co worker contacts, the other people who use the Customer Portal not necessarily Noixa.
42	42
	47	+
43	43	== Channels ==
44	44
	50	+These are mass chats with more than one other person. To create a channel select the bubble on the bottom right. You can then type the name you want the channel to be. By clicking the "+" symbol next to "Participants" you can select who you want in the chat. Once completed, select done.
45	45
46	46
	53	+To see the details of a channel, open the channel and select the top name of the channel. From there you can see who created it, when it was created, who is the owner, and the other participants.
	54	+
	55	+
	56	+
47	47	== SMS ==
48	48
49	49
50	50	== Voicemail ==
51	51
	62	+Depending on the amount of access a user has there is a box on the top left that show the the extension the voicemails are associated with. If a user has access to multiple extension's voicemails then by clicking the box they can change which ones the see. You can click on the 3 dots for more options:
52	52
	64	+~1. Play
	65	+
	66	+2. Download
	67	+
	68	+3. Share
	69	+
	70	+4. Delete
	71	+
	72	+
	73	+
	74	+== Recordings ==
	75	+
	76	+This is available if calls are selected to be recorded. On the opening of this tab it lists the date, time, where it is from and who it is going to. By clicking the 3 dots on each individual recording, you are given 3 options:
	77	+
	78	+
	79	+~1. Share - you can email a link that can be chosen when to expire that links the specific recording.
	80	+
	81	+2. Delete - deletes the recording
	82	+
	83	+3. AI analytics - (NOTE: BUG PREVENTS SEEING)
	84	+
	85	+
	86	+If you need to filter the recordings press the bubble on the top right, from there it will list everything you can sort the recordings by.
	87	+
	88	+
	89	+
	90	+
	91	+
	92	+== Reports ==
	93	+
	94	+There are 2 main tabs:
	95	+
	96	+
	97	+**Dashboard** -
	98	+
	99	+ Summary - lists the calls for the day and are separated by Inbound, Outbound, Ext to Ext, Missed, Queue and Voicemails.
	100	+
	101	+ Extensions - (BUG: CONNECTION LOST WHEN CLICKED?)
	102	+
	103	+
	104	+**CDRs - **
	105	+
	106	+**~ **Calls - These are the direct call logs, you can filter by pressing the bubble on the top right, if call logs contain more than 2000 records, you must download the complete report, once downloaded an email will be sent to the user using the email they use to log in.
	107	+
	108	+ SMS - Similar to call log but using SMS messages instead
	109	+
	110	+
	111	+== Billing ==
	112	+
	113	+
	114	+
	115	+== VFax ==
	116	+
	117	+VFax (Virtual Faxing), can still be sent through Noixa. In order to use this a user must have a valid Fax number and proper permissions.
	118	+
	119	+You have 3 main tabs at the top:
	120	+
	121	+
	122	+Inbox - These are the received VFax messages, by clicking the 3 dots you can: download, see more info, or delete
	123	+
	124	+
	125	+Outbox - This is where your sent faxes are held before the other part receives them
	126	+
	127	+
	128	+Sent - These are the Faxes that have completed their process, whether or not they have sent or are marked as failed
	129	+
	130	+
	131	+
53	53	== Settings ==
54	54
	134	+By clicking on the Hamburger icon on the top right of the screen there are more options listed:
	135	+
	136	+
	137	+Home - Takes you to the original page you opened the app on
	138	+
	139	+
	140	+File Transfer
	141	+
	142	+
	143	+Settings - You can modify what you want to see, by choosing what tabs are shown at the bottom of the screen, if they don't have access they will always be off.
	144	+
	145	+
	146	+Contacts
	147	+
	148	+
	149	+Contacts Group -
	150	+
	151	+
	152	+About - Shows the version of Noixa the user is using (Great for troubleshooting)
	153	+
	154	+
	155	+Logout
	156	+
55	55
56	56	)))
57	57