Wiki source code of Dashboards
Last modified by Cameron Marx on 2023/08/02 16:25
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| 1 | (% class="jumbotron" %) | ||
| 2 | ((( | ||
| 3 | (% class="container" %) | ||
| 4 | ((( | ||
| 5 | = Dashboards = | ||
| 6 | |||
| 7 | A quick view of your call statistics, extension statuses, and live queue usage. | ||
| 8 | ))) | ||
| 9 | ))) | ||
| 10 | |||
| 11 | (% class="row" %) | ||
| 12 | ((( | ||
| 13 | (% class="col-xs-12 col-sm-8" %) | ||
| 14 | ((( | ||
| 15 | == Company Summary == | ||
| 16 | |||
| 17 | Quickly view your Inbound, Outbound, and Extension to Extension calls for a date range of your choosing. | ||
| 18 | |||
| 19 | == Extensions == | ||
| 20 | |||
| 21 | Quickly view call statistics for extensions and date range of your choosing. | ||
| 22 | |||
| 23 | == Queues == | ||
| 24 | |||
| 25 | Quickly view live information about your call queues | ||
| 26 | |||
| 27 | * Calls | ||
| 28 | ** Position - | ||
| 29 | ** Time - | ||
| 30 | ** Caller - | ||
| 31 | ** Waiting Time - | ||
| 32 | * Agents | ||
| 33 | ** Name - | ||
| 34 | ** Extension Number - | ||
| 35 | ** Status - | ||
| 36 | ** Number of Answered Calls - | ||
| 37 | * Queue Statistics | ||
| 38 | ** Calls - | ||
| 39 | ** Abandoned Calls - | ||
| 40 | ** Completed Calls - | ||
| 41 | ** Avg. Hold Time - | ||
| 42 | ** Avg. Talk Time - | ||
| 43 | ** Agents Logged In - | ||
| 44 | ** Agents Available - | ||
| 45 | ))) | ||
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| 47 | (% class="col-xs-12 col-sm-4" %) | ||
| 48 | ((( | ||
| 49 | {{box title="**Contents**"}} | ||
| 50 | {{toc/}} | ||
| 51 | {{/box}} | ||
| 52 | |||
| 53 | [[image:Templates.Article.Template.WebHome@image1.jpg]] | ||
| 54 | //Figure 1: [[Sea>>https://commons.wikimedia.org/wiki/File:Isle_of_Icacos_II.jpg]]// | ||
| 55 | |||
| 56 | [[image:Templates.Article.Template.WebHome@image2.jpg]] | ||
| 57 | //Figure 2: [[Waves>>https://commons.wikimedia.org/wiki/File:Culebra_-_Playa_de_Flamenco.jpg]]// | ||
| 58 | ))) | ||
| 59 | ))) |