Summary

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Author

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1		-XWiki.sapplegate
	1	+XWiki.mgow

Content

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56	56
57	57	== SMS ==
58	58
59		-To use SMS, a client first must have a phone number that's properly been through it's 10DLC and configured specifically to be an SMS number. Once Coordinators are finished, it's just a matter of assigning the SMS number to the user within the Customer Portal, ensuring the "default" check box is clicked as on.
60	60
61		-
62		-From here, a client is able to see the SMS history the number has received since being ported through Bandwith. The Caller IDs for each SMS thread can be configured/changed by saving it as a contact within either Noixa itself, or importing contacts from your phone.
63		-
64		-
65		-You can start a new message by hitting the bubble in the bottom right, and entering the phone number you wish to message. You can also choose from your contacts from Noixa or your phone by using the buttons in the top right. From here, SMS works just the same as your typical texting client, with attachments and photos easily transferred.
66		-
67		-
68		-IMPORTANT: An SMS number MUST be configured correctly during its 10dlc. If for any reason it hasn't been assigned the proper campaign, it will NOT send SMS and give errors. Additionally, SMS history is specific to the number, not the user. If a user swaps messaging numbers, they won't be able to see the history unless they swap back.
69		-
70		-
71	71	== Voicemail ==
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73	73	Depending on the amount of access a user has there is a box on the top left that show the the extension the voicemails are associated with. If a user has access to multiple extension's voicemails then by clicking the box they can change which ones the see. You can click on the 3 dots for more options:
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91	91
92	92	2. Delete - deletes the recording
93	93
94		-3. AI analytics - (NOTE: BUG PREVENTS SEEING) (CANT EVEN SEE ON ANDROID; OPTION NOT THERE)
	83	+3. AI analytics - (NOTE: BUG PREVENTS SEEING)
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96	96
97	97	If you need to filter the recordings press the bubble on the top right, from there it will list everything you can sort the recordings by.
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109	109
110	110	Summary - lists the calls for the day and are separated by Inbound, Outbound, Ext to Ext, Missed, Queue and Voicemails.
111	111
112		- Extensions - (BUG: CONNECTION LOST WHEN CLICKED?) (HAPPENS ON ANDROID AS WELL: ERROR MESSAGE "Connection to Axion server lost")
	101	+ Extensions - (BUG: CONNECTION LOST WHEN CLICKED?)
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114	114
115	115	**CDRs - **
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117	117	**~ **Calls - These are the direct call logs, you can filter by pressing the bubble on the top right, if call logs contain more than 2000 records, you must download the complete report, once downloaded an email will be sent to the user using the email they use to log in.
118	118
119		- SMS - Similar to call log but using SMS messages instead.
	108	+ SMS - Similar to call log but using SMS messages instead
120	120
121	121
122		-(Android - Doesnt look like Im able to tap on CDRs for calls or SMS to get further options? It lights up like I'm supposed to, but then it does nothing)
123		-
124		-
125	125	== Billing ==
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127	127
128		-The Billing screen allows clients to view their invoices~-~- paid or pending~-~- through the app. A client is able to see the incoming invoices at the bottom of the screen, which includes details such as the date, the balance forward, any new charges/credit, and the account balance .
129	129
130		-
131		-To make a payment, a client is able to first hit the dollar sign button in the top right to "Add a Payment Method." Once configured, a client is then able to select the "Make a Payment" option from the same dollar sign button. In this menu, the client is able to choose which payment method they would like to use, and what invoice they would like to pay. The client is able to selectively choose which balance they would like to pay for, or to pay for the whole due balance, if desired.
132		-
133		-
134	134	== VFax ==
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136	136	VFax (Virtual Faxing), can still be sent through Noixa. In order to use this a user must have a valid Fax number and proper permissions.
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162	162	Settings - You can modify what you want to see, by choosing what tabs are shown at the bottom of the screen, if they don't have access they will always be off.
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164	164
165		-Contacts - Same as SMS contacts listed above. This menu lists all of your contacts made/imported into Noixa in small card format. It lists the name, the number, the business name, and any other input information. By hitting the dots in the top right of each card, you can either edit contact information or delete a contact.
	146	+Contacts
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168	168	Contacts Group -