Summary

• Page properties (2 modified, 0 added, 0 removed)

Details

Page properties

Author

...	...	@@ -1,1 +1,1 @@
1		-XWiki.sapplegate
	1	+XWiki.mgow

Content

...	...	@@ -23,9 +23,6 @@
23	23	Afterwards the user only has access to what privileges are given to them, they can check the voicemails only if they are given the correct permissions.
24	24
25	25
26		-All of the below options are contingent on the permissions each individual user has.
27		-
28		-
29	29	== Sip Phone ==
30	30
31	31	There are 3 tabs at the top:
...	...	@@ -56,123 +56,25 @@
56	56
57	57	== SMS ==
58	58
59		-To use SMS, a client first must have a phone number that's properly been through it's 10DLC and configured specifically to be an SMS number. Once Coordinators are finished, it's just a matter of assigning the SMS number to the user within the Customer Portal, ensuring the "default" check box is clicked as on.
60	60
61		-
62		-From here, a client is able to see the SMS history the number has received since being ported through Bandwith. The Caller IDs for each SMS thread can be configured/changed by saving it as a contact within either Noixa itself, or importing contacts from your phone.
63		-
64		-
65		-You can start a new message by hitting the bubble in the bottom right, and entering the phone number you wish to message. You can also choose from your contacts from Noixa or your phone by using the buttons in the top right. From here, SMS works just the same as your typical texting client, with attachments and photos easily transferred.
66		-
67		-
68		-IMPORTANT: An SMS number MUST be configured correctly during its 10dlc. If for any reason it hasn't been assigned the proper campaign, it will NOT send SMS and give errors. Additionally, SMS history is specific to the number, not the user. If a user swaps messaging numbers, they won't be able to see the history unless they swap back.
69		-
70		-
71	71	== Voicemail ==
72	72
73		-Depending on the amount of access a user has there is a box on the top left that show the the extension the voicemails are associated with. If a user has access to multiple extension's voicemails then by clicking the box they can change which ones the see. You can click on the 3 dots for more options:
74	74
75		-~1. Play
76		-
77		-2. Download
78		-
79		-3. Share
80		-
81		-4. Delete
82		-
83		-
84		-
85	85	== Recordings ==
86	86
87		-This is available if calls are selected to be recorded. On the opening of this tab it lists the date, time, where it is from and who it is going to. By clicking the 3 dots on each individual recording, you are given 3 options:
88	88
89		-
90		-~1. Share - you can email a link that can be chosen when to expire that links the specific recording.
91		-
92		-2. Delete - deletes the recording
93		-
94		-3. AI analytics - (NOTE: BUG PREVENTS SEEING) (CANT EVEN SEE ON ANDROID; OPTION NOT THERE)
95		-
96		-
97		-If you need to filter the recordings press the bubble on the top right, from there it will list everything you can sort the recordings by.
98		-
99		-
100		-
101		-
102		-
103	103	== Reports ==
104	104
105		-There are 2 main tabs:
106	106
107		-
108		-**Dashboard** -
109		-
110		- Summary - lists the calls for the day and are separated by Inbound, Outbound, Ext to Ext, Missed, Queue and Voicemails.
111		-
112		- Extensions - (BUG: CONNECTION LOST WHEN CLICKED?) (HAPPENS ON ANDROID AS WELL: ERROR MESSAGE "Connection to Axion server lost")
113		-
114		-
115		-**CDRs - **
116		-
117		-**~ **Calls - These are the direct call logs, you can filter by pressing the bubble on the top right, if call logs contain more than 2000 records, you must download the complete report, once downloaded an email will be sent to the user using the email they use to log in.
118		-
119		- SMS - Similar to call log but using SMS messages instead.
120		-
121		-
122		-(Android - Doesnt look like Im able to tap on CDRs for calls or SMS to get further options? It lights up like I'm supposed to, but then it does nothing)
123		-
124		-
125	125	== Billing ==
126	126
127	127
128		-The Billing screen allows clients to view their invoices~-~- paid or pending~-~- through the app. A client is able to see the incoming invoices at the bottom of the screen, which includes details such as the date, the balance forward, any new charges/credit, and the account balance .
129		-
130		-
131		-To make a payment, a client is able to first hit the dollar sign button in the top right to "Add a Payment Method." Once configured, a client is then able to select the "Make a Payment" option from the same dollar sign button. In this menu, the client is able to choose which payment method they would like to use, and what invoice they would like to pay. The client is able to selectively choose which balance they would like to pay for, or to pay for the whole due balance, if desired.
132		-
133		-
134	134	== VFax ==
135	135
136		-VFax (Virtual Faxing), can still be sent through Noixa. In order to use this a user must have a valid Fax number and proper permissions.
137	137
138		-You have 3 main tabs at the top:
139	139
140		-
141		-Inbox - These are the received VFax messages, by clicking the 3 dots you can: download, see more info, or delete
142		-
143		-
144		-Outbox - This is where your sent faxes are held before the other part receives them
145		-
146		-
147		-Sent - These are the Faxes that have completed their process, whether or not they have sent or are marked as failed
148		-
149		-
150		-
151	151	== Settings ==
152	152
153		-By clicking on the Hamburger icon on the top right of the screen there are more options listed:
154		-
155		-
156		-Home - Takes you to the original page you opened the app on
157		-
158		-
159		-File Transfer
160		-
161		-
162		-Settings - You can modify what you want to see, by choosing what tabs are shown at the bottom of the screen, if they don't have access they will always be off.
163		-
164		-
165		-Contacts - Same as SMS contacts listed above. This menu lists all of your contacts made/imported into Noixa in small card format. It lists the name, the number, the business name, and any other input information. By hitting the dots in the top right of each card, you can either edit contact information or delete a contact.
166		-
167		-
168		-Contacts Group -
169		-
170		-
171		-About - Shows the version of Noixa the user is using (Great for troubleshooting)
172		-
173		-
174		-Logout
175		-
176	176
177	177	)))
178	178