Last modified by Cameron Marx on 2023/08/21 00:11
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From version < 5.3
edited by Cameron Marx
on 2023/08/21 00:11
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edited by JanelFaber
on 2023/01/31 06:37
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1 -Time Conditions/Time Groups
1 +HIVE Time conditions/Time Groups
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1 -Main.Hive PBX Tutorials.Applications.WebHome
1 +Axion Employees.STAGING SECTION.WebHome
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1 -XWiki.cmarx
1 +XWiki.JanelFaber
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1 -= **HIVE: Time Groups** =
1 += ~*~**Pictures are not working~*~** =
2 2  
3 +
4 +**HIVE: Time Groups**
5 +
3 3  A Time Group defines periods of time that a module such as Time Conditions or Outbound Routes will use. For example, you might create a time group that defines your open business hours or times that an outbound route would be available, relative to its route position.
4 4  
5 5  **Server Time:**
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23 23  
24 24  **#1 – From 8 AM to 5 PM Saturday through Thursday.**
25 25  
26 -The time group below would not work because you cannot span from Sunday to Monday. The weeks run from Monday to Sunday.[[image:image-20230403065316-1.png]]
29 +The time group below would not work because you cannot span from Sunday to Monday. The weeks run from Monday to Sunday.
27 27  
31 +[[image:__fileCreatedFromDataURI__.png]]
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33 +
28 28  **#1 – From 8 AM to 5 PM Saturday through Thursday.**
29 29  
30 30  This is the proper set up for this time group. This covers from 8AM to 5PM Sat. and Sun. and 8AM to 5PM Mon.-Thurs.
31 31  
32 32  
33 -[[image:image-20230403065352-2.png]]
34 -
35 -----
36 -
37 37  **#2 – From 8AM Monday to 2AM Tuesday.**
38 38  
39 39  This time group would not work because you cannot span two partial days.
40 40  
41 -[[image:image-20230403065503-3.png]]
42 42  
43 43  **#2 – From 8AM Monday to 2AM Tuesday.**
44 44  
45 45  The time group below is correct because it defines both partial days separately.
46 46  
47 -[[image:image-20230403065525-4.png]]
48 48  
49 -----
50 -
51 -
52 52  **#3 – From all day December 31st through all day January 1^^st ^^**This time group will not work because you cannot span years.
53 53  
54 -[[image:image-20230403065556-5.png]]
55 55  
56 56  **#3 – From all day December 31st through all day January 1^^st^^**
57 57  
58 58  This would be the correct set up because the days are in separate years, therefore they are defined separately.
59 59  
60 -[[image:image-20230403065647-6.png]]
61 61  
62 -----
63 63  
64 64  
65 -[[image:image-20230403065721-7.png]][[image:image-20230403065810-8.png]]
66 -
67 67  **HIVE: Time Conditions:**
68 68  
69 69  A time condition is a destination that checks the current time against a time group, and then routes calls to one of two destinations based upon the result. You need to create a time group first so that a time condition will work properly, otherwise your time condition wouldn’t have anything to refer to when routing a call. If you do not choose a time group from the drop down dialog box, the calls will always be routed to the non-matching destination. When you have defined your time group, then you can configure your respective time condition.
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138 138  Go to: Time Condition business hours/Change override to: Temporary Unmatched
139 139  
140 140  This will send calls to their after-hours routing until the next time transition, which would be closing time, and at that time the call flow will revert automatically to its normal state.
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