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1		-= **HIVE: Time Groups** =
	1	+= ~*~**Pictures are not working~*~** =
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	4	+**HIVE: Time Groups**
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3	3	A Time Group defines periods of time that a module such as Time Conditions or Outbound Routes will use. For example, you might create a time group that defines your open business hours or times that an outbound route would be available, relative to its route position.
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5	5	**Server Time:**
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23	23
24	24	**#1 – From 8 AM to 5 PM Saturday through Thursday.**
25	25
26		-The time group below would not work because you cannot span from Sunday to Monday. The weeks run from Monday to Sunday.[[image:image-20230403065316-1.png]]
	29	+The time group below would not work because you cannot span from Sunday to Monday. The weeks run from Monday to Sunday.
27	27
	31	+[[image:__fileCreatedFromDataURI__.png]]
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28	28	**#1 – From 8 AM to 5 PM Saturday through Thursday.**
29	29
30	30	This is the proper set up for this time group. This covers from 8AM to 5PM Sat. and Sun. and 8AM to 5PM Mon.-Thurs.
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32	32
33		-[[image:image-20230403065352-2.png]]
34		-
35		-----
36		-
37	37	**#2 – From 8AM Monday to 2AM Tuesday.**
38	38
39	39	This time group would not work because you cannot span two partial days.
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41		-[[image:image-20230403065503-3.png]]
42	42
43	43	**#2 – From 8AM Monday to 2AM Tuesday.**
44	44
45	45	The time group below is correct because it defines both partial days separately.
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47		-[[image:image-20230403065525-4.png]]
48	48
49		-----
50		-
51		-
52	52	**#3 – From all day December 31st through all day January 1^^st ^^**This time group will not work because you cannot span years.
53	53
54		-[[image:image-20230403065556-5.png]]
55	55
56	56	**#3 – From all day December 31st through all day January 1^^st^^**
57	57
58	58	This would be the correct set up because the days are in separate years, therefore they are defined separately.
59	59
60		-[[image:image-20230403065647-6.png]]
61	61
62		-----
63	63
64	64
65		-[[image:image-20230403065721-7.png]][[image:image-20230403065810-8.png]]
66		-
67	67	**HIVE: Time Conditions:**
68	68
69	69	A time condition is a destination that checks the current time against a time group, and then routes calls to one of two destinations based upon the result. You need to create a time group first so that a time condition will work properly, otherwise your time condition wouldn’t have anything to refer to when routing a call. If you do not choose a time group from the drop down dialog box, the calls will always be routed to the non-matching destination. When you have defined your time group, then you can configure your respective time condition.
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140	140	This will send calls to their after-hours routing until the next time transition, which would be closing time, and at that time the call flow will revert automatically to its normal state.
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