Changes for page Time Conditions/Time Groups
Last modified by Cameron Marx on 2023/08/21 00:11
<
edited by Cameron Marx
on 2023/08/21 00:11
on 2023/08/21 00:11
Change comment:
Update document after refactoring.
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... ... @@ -1,1 +1,1 @@ 1 - HIVETimeconditions/Time Groups1 +Time Conditions/Time Groups - Parent
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... ... @@ -1,8 +1,5 @@ 1 -= ~*~**Picturesare not working~*~**=1 += **HIVE: Time Groups** = 2 2 3 - 4 -**HIVE: Time Groups** 5 - 6 6 A Time Group defines periods of time that a module such as Time Conditions or Outbound Routes will use. For example, you might create a time group that defines your open business hours or times that an outbound route would be available, relative to its route position. 7 7 8 8 **Server Time:** ... ... @@ -26,36 +26,47 @@ 26 26 27 27 **#1 – From 8 AM to 5 PM Saturday through Thursday.** 28 28 29 -The time group below would not work because you cannot span from Sunday to Monday. The weeks run from Monday to Sunday. 26 +The time group below would not work because you cannot span from Sunday to Monday. The weeks run from Monday to Sunday.[[image:image-20230403065316-1.png]] 30 30 31 -[[image:__fileCreatedFromDataURI__.png]] 32 - 33 - 34 34 **#1 – From 8 AM to 5 PM Saturday through Thursday.** 35 35 36 36 This is the proper set up for this time group. This covers from 8AM to 5PM Sat. and Sun. and 8AM to 5PM Mon.-Thurs. 37 37 38 38 33 +[[image:image-20230403065352-2.png]] 34 + 35 +---- 36 + 39 39 **#2 – From 8AM Monday to 2AM Tuesday.** 40 40 41 41 This time group would not work because you cannot span two partial days. 42 42 41 +[[image:image-20230403065503-3.png]] 43 43 44 44 **#2 – From 8AM Monday to 2AM Tuesday.** 45 45 46 46 The time group below is correct because it defines both partial days separately. 47 47 47 +[[image:image-20230403065525-4.png]] 48 48 49 +---- 50 + 51 + 49 49 **#3 – From all day December 31st through all day January 1^^st ^^**This time group will not work because you cannot span years. 50 50 54 +[[image:image-20230403065556-5.png]] 51 51 52 52 **#3 – From all day December 31st through all day January 1^^st^^** 53 53 54 54 This would be the correct set up because the days are in separate years, therefore they are defined separately. 55 55 60 +[[image:image-20230403065647-6.png]] 56 56 62 +---- 57 57 58 58 65 +[[image:image-20230403065721-7.png]][[image:image-20230403065810-8.png]] 66 + 59 59 **HIVE: Time Conditions:** 60 60 61 61 A time condition is a destination that checks the current time against a time group, and then routes calls to one of two destinations based upon the result. You need to create a time group first so that a time condition will work properly, otherwise your time condition wouldn’t have anything to refer to when routing a call. If you do not choose a time group from the drop down dialog box, the calls will always be routed to the non-matching destination. When you have defined your time group, then you can configure your respective time condition. ... ... @@ -130,5 +130,3 @@ 130 130 Go to: Time Condition business hours/Change override to: Temporary Unmatched 131 131 132 132 This will send calls to their after-hours routing until the next time transition, which would be closing time, and at that time the call flow will revert automatically to its normal state. 133 - 134 -
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