Last modified by Cameron Marx on 2023/08/21 00:11
<
From version < 2.1 >
edited by JanelFaber
on 2023/01/31 06:37
To version < 5.3
edited by Cameron Marx
on 2023/08/21 00:11
Change comment: Update document after refactoring.

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1 -HIVE Time conditions/Time Groups
1 +Time Conditions/Time Groups
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1 -Axion Employees.STAGING SECTION.WebHome
1 +Main.Hive PBX Tutorials.Applications.WebHome
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1 -XWiki.JanelFaber
1 +XWiki.cmarx
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1 -= ~*~**Pictures are not working~*~** =
1 += **HIVE: Time Groups** =
2 2  
3 -
4 -**HIVE: Time Groups**
5 -
6 6  A Time Group defines periods of time that a module such as Time Conditions or Outbound Routes will use. For example, you might create a time group that defines your open business hours or times that an outbound route would be available, relative to its route position.
7 7  
8 8  **Server Time:**
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26 26  
27 27  **#1 – From 8 AM to 5 PM Saturday through Thursday.**
28 28  
29 -The time group below would not work because you cannot span from Sunday to Monday. The weeks run from Monday to Sunday.
26 +The time group below would not work because you cannot span from Sunday to Monday. The weeks run from Monday to Sunday.[[image:image-20230403065316-1.png]]
30 30  
31 -
32 -
33 33  **#1 – From 8 AM to 5 PM Saturday through Thursday.**
34 34  
35 35  This is the proper set up for this time group. This covers from 8AM to 5PM Sat. and Sun. and 8AM to 5PM Mon.-Thurs.
36 36  
37 37  
33 +[[image:image-20230403065352-2.png]]
34 +
35 +----
36 +
38 38  **#2 – From 8AM Monday to 2AM Tuesday.**
39 39  
40 40  This time group would not work because you cannot span two partial days.
41 41  
41 +[[image:image-20230403065503-3.png]]
42 42  
43 43  **#2 – From 8AM Monday to 2AM Tuesday.**
44 44  
45 45  The time group below is correct because it defines both partial days separately.
46 46  
47 +[[image:image-20230403065525-4.png]]
47 47  
49 +----
50 +
51 +
48 48  **#3 – From all day December 31st through all day January 1^^st ^^**This time group will not work because you cannot span years.
49 49  
54 +[[image:image-20230403065556-5.png]]
50 50  
51 51  **#3 – From all day December 31st through all day January 1^^st^^**
52 52  
53 53  This would be the correct set up because the days are in separate years, therefore they are defined separately.
54 54  
60 +[[image:image-20230403065647-6.png]]
55 55  
62 +----
56 56  
57 57  
65 +[[image:image-20230403065721-7.png]][[image:image-20230403065810-8.png]]
66 +
58 58  **HIVE: Time Conditions:**
59 59  
60 60  A time condition is a destination that checks the current time against a time group, and then routes calls to one of two destinations based upon the result. You need to create a time group first so that a time condition will work properly, otherwise your time condition wouldn’t have anything to refer to when routing a call. If you do not choose a time group from the drop down dialog box, the calls will always be routed to the non-matching destination. When you have defined your time group, then you can configure your respective time condition.
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129 129  Go to: Time Condition business hours/Change override to: Temporary Unmatched
130 130  
131 131  This will send calls to their after-hours routing until the next time transition, which would be closing time, and at that time the call flow will revert automatically to its normal state.
132 -
133 -
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