Changes for page Time Conditions/Time Groups
Last modified by Cameron Marx on 2023/08/21 00:11
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... ... @@ -1,1 +1,1 @@ 1 -HIVE Time conditions/Time Groups1 +HIVE Time Conditions/Time Groups - Author
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... ... @@ -1,8 +1,5 @@ 1 -= ~*~**Picturesare not working~*~**=1 += **HIVE: Time Groups** = 2 2 3 - 4 -**HIVE: Time Groups** 5 - 6 6 A Time Group defines periods of time that a module such as Time Conditions or Outbound Routes will use. For example, you might create a time group that defines your open business hours or times that an outbound route would be available, relative to its route position. 7 7 8 8 **Server Time:** ... ... @@ -26,35 +26,47 @@ 26 26 27 27 **#1 – From 8 AM to 5 PM Saturday through Thursday.** 28 28 29 -The time group below would not work because you cannot span from Sunday to Monday. The weeks run from Monday to Sunday. 26 +The time group below would not work because you cannot span from Sunday to Monday. The weeks run from Monday to Sunday.[[image:image-20230403065316-1.png]] 30 30 31 - 32 - 33 33 **#1 – From 8 AM to 5 PM Saturday through Thursday.** 34 34 35 35 This is the proper set up for this time group. This covers from 8AM to 5PM Sat. and Sun. and 8AM to 5PM Mon.-Thurs. 36 36 37 37 33 +[[image:image-20230403065352-2.png]] 34 + 35 +---- 36 + 38 38 **#2 – From 8AM Monday to 2AM Tuesday.** 39 39 40 40 This time group would not work because you cannot span two partial days. 41 41 41 +[[image:image-20230403065503-3.png]] 42 42 43 43 **#2 – From 8AM Monday to 2AM Tuesday.** 44 44 45 45 The time group below is correct because it defines both partial days separately. 46 46 47 +[[image:image-20230403065525-4.png]] 47 47 49 +---- 50 + 51 + 48 48 **#3 – From all day December 31st through all day January 1^^st ^^**This time group will not work because you cannot span years. 49 49 54 +[[image:image-20230403065556-5.png]] 50 50 51 51 **#3 – From all day December 31st through all day January 1^^st^^** 52 52 53 53 This would be the correct set up because the days are in separate years, therefore they are defined separately. 54 54 60 +[[image:image-20230403065647-6.png]] 55 55 62 +---- 56 56 57 57 65 +[[image:image-20230403065721-7.png]][[image:image-20230403065810-8.png]] 66 + 58 58 **HIVE: Time Conditions:** 59 59 60 60 A time condition is a destination that checks the current time against a time group, and then routes calls to one of two destinations based upon the result. You need to create a time group first so that a time condition will work properly, otherwise your time condition wouldn’t have anything to refer to when routing a call. If you do not choose a time group from the drop down dialog box, the calls will always be routed to the non-matching destination. When you have defined your time group, then you can configure your respective time condition. ... ... @@ -129,5 +129,3 @@ 129 129 Go to: Time Condition business hours/Change override to: Temporary Unmatched 130 130 131 131 This will send calls to their after-hours routing until the next time transition, which would be closing time, and at that time the call flow will revert automatically to its normal state. 132 - 133 -
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