Changes for page Time Conditions/Time Groups
Last modified by Cameron Marx on 2023/08/21 00:11
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... ... @@ -28,33 +28,44 @@ 28 28 29 29 The time group below would not work because you cannot span from Sunday to Monday. The weeks run from Monday to Sunday. 30 30 31 +[[image:__fileCreatedFromDataURI__.png]] 31 31 33 +[[image:file:///C:/Users/janel/AppData/Local/Temp/msohtmlclip1/01/clip_image001.jpg]] 32 32 33 33 **#1 – From 8 AM to 5 PM Saturday through Thursday.** 34 34 35 35 This is the proper set up for this time group. This covers from 8AM to 5PM Sat. and Sun. and 8AM to 5PM Mon.-Thurs. 36 36 39 +[[image:file:///C:/Users/janel/AppData/Local/Temp/msohtmlclip1/01/clip_image002.jpg]] 37 37 38 38 **#2 – From 8AM Monday to 2AM Tuesday.** 39 39 40 40 This time group would not work because you cannot span two partial days. 41 41 45 +[[image:file:///C:/Users/janel/AppData/Local/Temp/msohtmlclip1/01/clip_image003.jpg]] 42 42 43 43 **#2 – From 8AM Monday to 2AM Tuesday.** 44 44 45 45 The time group below is correct because it defines both partial days separately. 46 46 51 +[[image:file:///C:/Users/janel/AppData/Local/Temp/msohtmlclip1/01/clip_image004.jpg]] 47 47 48 48 **#3 – From all day December 31st through all day January 1^^st ^^**This time group will not work because you cannot span years. 49 49 55 +[[image:file:///C:/Users/janel/AppData/Local/Temp/msohtmlclip1/01/clip_image005.jpg]] 50 50 51 51 **#3 – From all day December 31st through all day January 1^^st^^** 52 52 53 53 This would be the correct set up because the days are in separate years, therefore they are defined separately. 54 54 61 +[[image:file:///C:/Users/janel/AppData/Local/Temp/msohtmlclip1/01/clip_image006.jpg]] 55 55 56 56 57 57 65 + 66 + 67 + 68 + 58 58 **HIVE: Time Conditions:** 59 59 60 60 A time condition is a destination that checks the current time against a time group, and then routes calls to one of two destinations based upon the result. You need to create a time group first so that a time condition will work properly, otherwise your time condition wouldn’t have anything to refer to when routing a call. If you do not choose a time group from the drop down dialog box, the calls will always be routed to the non-matching destination. When you have defined your time group, then you can configure your respective time condition.