Changes for page Time Conditions/Time Groups
Last modified by Cameron Marx on 2023/08/21 00:11
edited by Cameron Marx
on 2023/08/21 00:10
on 2023/08/21 00:10
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... ... @@ -1,1 +1,1 @@ 1 -HIVE Time conditions/Time Groups1 +HIVE Time Conditions/Time Groups - Author
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... ... @@ -1,1 +1,1 @@ 1 -XWiki. JanelFaber1 +XWiki.cmarx - Content
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... ... @@ -1,8 +1,5 @@ 1 -= ~*~**Picturesare not working~*~**=1 += **HIVE: Time Groups** = 2 2 3 - 4 -**HIVE: Time Groups** 5 - 6 6 A Time Group defines periods of time that a module such as Time Conditions or Outbound Routes will use. For example, you might create a time group that defines your open business hours or times that an outbound route would be available, relative to its route position. 7 7 8 8 **Server Time:** ... ... @@ -26,46 +26,47 @@ 26 26 27 27 **#1 – From 8 AM to 5 PM Saturday through Thursday.** 28 28 29 -The time group below would not work because you cannot span from Sunday to Monday. The weeks run from Monday to Sunday. 26 +The time group below would not work because you cannot span from Sunday to Monday. The weeks run from Monday to Sunday.[[image:image-20230403065316-1.png]] 30 30 31 -[[image:__fileCreatedFromDataURI__.png]] 32 - 33 -[[image:file:///C:/Users/janel/AppData/Local/Temp/msohtmlclip1/01/clip_image001.jpg]] 34 - 35 35 **#1 – From 8 AM to 5 PM Saturday through Thursday.** 36 36 37 37 This is the proper set up for this time group. This covers from 8AM to 5PM Sat. and Sun. and 8AM to 5PM Mon.-Thurs. 38 38 39 -[[image:file:///C:/Users/janel/AppData/Local/Temp/msohtmlclip1/01/clip_image002.jpg]] 40 40 33 +[[image:image-20230403065352-2.png]] 34 + 35 +---- 36 + 41 41 **#2 – From 8AM Monday to 2AM Tuesday.** 42 42 43 43 This time group would not work because you cannot span two partial days. 44 44 45 -[[image: file:///C:/Users/janel/AppData/Local/Temp/msohtmlclip1/01/clip_image003.jpg]]41 +[[image:image-20230403065503-3.png]] 46 46 47 47 **#2 – From 8AM Monday to 2AM Tuesday.** 48 48 49 49 The time group below is correct because it defines both partial days separately. 50 50 51 -[[image: file:///C:/Users/janel/AppData/Local/Temp/msohtmlclip1/01/clip_image004.jpg]]47 +[[image:image-20230403065525-4.png]] 52 52 49 +---- 50 + 51 + 53 53 **#3 – From all day December 31st through all day January 1^^st ^^**This time group will not work because you cannot span years. 54 54 55 -[[image: file:///C:/Users/janel/AppData/Local/Temp/msohtmlclip1/01/clip_image005.jpg]]54 +[[image:image-20230403065556-5.png]] 56 56 57 57 **#3 – From all day December 31st through all day January 1^^st^^** 58 58 59 59 This would be the correct set up because the days are in separate years, therefore they are defined separately. 60 60 61 -[[image: file:///C:/Users/janel/AppData/Local/Temp/msohtmlclip1/01/clip_image006.jpg]]60 +[[image:image-20230403065647-6.png]] 62 62 62 +---- 63 63 64 64 65 +[[image:image-20230403065721-7.png]][[image:image-20230403065810-8.png]] 65 65 66 - 67 - 68 - 69 69 **HIVE: Time Conditions:** 70 70 71 71 A time condition is a destination that checks the current time against a time group, and then routes calls to one of two destinations based upon the result. You need to create a time group first so that a time condition will work properly, otherwise your time condition wouldn’t have anything to refer to when routing a call. If you do not choose a time group from the drop down dialog box, the calls will always be routed to the non-matching destination. When you have defined your time group, then you can configure your respective time condition. ... ... @@ -140,5 +140,3 @@ 140 140 Go to: Time Condition business hours/Change override to: Temporary Unmatched 141 141 142 142 This will send calls to their after-hours routing until the next time transition, which would be closing time, and at that time the call flow will revert automatically to its normal state. 143 - 144 -
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