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1		-= ~*~**Pictures are not working~*~** =
	1	+= **HIVE: Time Groups** =
2	2
3		-
4		-**HIVE: Time Groups**
5		-
6	6	A Time Group defines periods of time that a module such as Time Conditions or Outbound Routes will use. For example, you might create a time group that defines your open business hours or times that an outbound route would be available, relative to its route position.
7	7
8	8	**Server Time:**
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26	26
27	27	**#1 – From 8 AM to 5 PM Saturday through Thursday.**
28	28
29		-The time group below would not work because you cannot span from Sunday to Monday. The weeks run from Monday to Sunday.
	26	+The time group below would not work because you cannot span from Sunday to Monday. The weeks run from Monday to Sunday.[[image:image-20230403065316-1.png]]
30	30
31		-[[image:__fileCreatedFromDataURI__.png]]
32		-
33		-[[image:file:///C:/Users/janel/AppData/Local/Temp/msohtmlclip1/01/clip_image001.jpg]]
34		-
35	35	**#1 – From 8 AM to 5 PM Saturday through Thursday.**
36	36
37	37	This is the proper set up for this time group. This covers from 8AM to 5PM Sat. and Sun. and 8AM to 5PM Mon.-Thurs.
38	38
39		-[[image:file:///C:/Users/janel/AppData/Local/Temp/msohtmlclip1/01/clip_image002.jpg]]
40	40
	33	+[[image:image-20230403065352-2.png]]
	34	+
	35	+----
	36	+
41	41	**#2 – From 8AM Monday to 2AM Tuesday.**
42	42
43	43	This time group would not work because you cannot span two partial days.
44	44
45		-[[image:file:///C:/Users/janel/AppData/Local/Temp/msohtmlclip1/01/clip_image003.jpg]]
	41	+[[image:image-20230403065503-3.png]]
46	46
47	47	**#2 – From 8AM Monday to 2AM Tuesday.**
48	48
49	49	The time group below is correct because it defines both partial days separately.
50	50
51		-[[image:file:///C:/Users/janel/AppData/Local/Temp/msohtmlclip1/01/clip_image004.jpg]]
	47	+[[image:image-20230403065525-4.png]]
52	52
	49	+----
	50	+
	51	+
53	53	**#3 – From all day December 31st through all day January 1^^st ^^**This time group will not work because you cannot span years.
54	54
55		-[[image:file:///C:/Users/janel/AppData/Local/Temp/msohtmlclip1/01/clip_image005.jpg]]
	54	+[[image:image-20230403065556-5.png]]
56	56
57	57	**#3 – From all day December 31st through all day January 1^^st^^**
58	58
59	59	This would be the correct set up because the days are in separate years, therefore they are defined separately.
60	60
61		-[[image:file:///C:/Users/janel/AppData/Local/Temp/msohtmlclip1/01/clip_image006.jpg]]
	60	+[[image:image-20230403065647-6.png]]
62	62
	62	+----
63	63
64	64
	65	+[[image:image-20230403065721-7.png]][[image:image-20230403065810-8.png]]
65	65
66		-
67		-
68		-
69	69	**HIVE: Time Conditions:**
70	70
71	71	A time condition is a destination that checks the current time against a time group, and then routes calls to one of two destinations based upon the result. You need to create a time group first so that a time condition will work properly, otherwise your time condition wouldn’t have anything to refer to when routing a call. If you do not choose a time group from the drop down dialog box, the calls will always be routed to the non-matching destination. When you have defined your time group, then you can configure your respective time condition.
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141	141
142	142	This will send calls to their after-hours routing until the next time transition, which would be closing time, and at that time the call flow will revert automatically to its normal state.
143	143
144		-

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