Directory General Options

• Directory Name: Name of this directory
• Directory Description: Description of this directory
• CallerID Name Prefix: Prefix to be appended to current CallerID Name
• Alert Info: ALERT_INFO to be sent when called from this Directory. Can be used for distinctive ring for SIP devices

Directory Options (DTMF)

• Announcement: Greeting to be played on entry to the directory
• Invalid Retries: Number of times to retry when receiving an invalid/unmatched response from the caller
• Invalid Retry Recording: Prompt to be played when an invalid/unmatched response is received, before prompting the caller to try again
• Invalid Recording: Prompt to be played before sending the caller to an alternate destination due to the caller pressing 0 or receiving the maximum amount of invalid/unmatched responses (as determined by Invalid Retries)
• Invalid Destination: Destination to send the call to after Invalid Recording is played
• Return to IVR: When selected, if the call passed through an IVR that had "Return to IVR" selected, the call will be returned there instead of the Invalid destination
• Announce Extension: When checked, the extension number being transferred to will be announced prior to the transfer

Directory Entries

• Name: Dialable names that a caller can enter on their dial pad
• Name Announcement: Select recording to use when an entry is matched
  • Voicemail Greeting: User created recording
  • Text to Speech: Automated system reading of "Name" (results may vary)
  • Spell Name: Automated system reading of each letter in "Name"
  • System Recordings
• Dial: Destination when entry matched

Figure 1: Directory