Wiki source code of Softphone

Last modified by Jonathan Usrey on 2026/02/03 16:29
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1 {{box cssClass="floatinginfobox" title="**Contents**"}}
2 {{toc start="1"/}}
3 {{/box}}
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5 {{html}}
6 <div class="jumbotron" style="background-color: #1998df; color: white; padding: 2rem; border-radius: 0.3rem;">
7 <h1>Softphone</h1>
8 <p>on the Axion Customer Portal.</p>
9 </div>
10 {{/html}}
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15 = What is a 'Softphone' =
16
17 A **softphone** is a software-based phone that lets you make and receive phone calls using your computer, tablet, or smartphone (VIA our [[Noixa>>doc:Main.Noixa.WebHome]] app) instead of a physical desk phone. It connects to Axion systems over the internet and functions just like a traditional office phone.
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19 With a softphone, users can place calls, answer calls, check voicemail, transfer calls, and use other features directly from an app or browser—whether they’re in the office or working remotely.
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21 Softphones are ideal for remote work, mobile users, and anyone who wants the flexibility of using their extension without being tied to a physical phone.
22
23 == How do I... ==
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25 (% class="wikigeneratedid" id="HFornewuserswerecommendcheckingourtutorialhere" %)
26 (((
27 For new users we recommend checking our [[Tutorial>>doc:.SoftPhone Tutorial.WebHome]]
28 )))
29
30 == User ==
31
32 Thats you!
33
34 A **User** represents a real person who uses the phone system. A user is usually linked to one or more **extensions** and is what allows someone to log in and manage their own phone features (//if you have privileges to do so//).
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36 Users are mainly used for:
37
38 * Logging into the Customer Portal
39 * Checking voicemail
40 * Managing call forwarding, call recordings, reports and other personal settings
41 * Being added to **User Groups** for easier management
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43 Think of a User as the “profile” for a person, while the extension is the phone number they use.
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45 A User **does not control call routing** by itself. It simply defines who the person is and what features they’re allowed to access.
46
47 == Privileges ==
48
49 In order to use the softphone you have to have a few things set up in the Customer Portal. First you will need a user account created and in order to do that we will need an email address to send the verification/account set up email to. Privileges needed in order to use the softphone are in the picture below.[[image:CP Main Privileges 11.png]]
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51 == User groups ==
52
53 Are a way to put users (extensions) into simple groups so they’re easier to manage. Instead of setting options for each user one at a time, you can change settings for the group and everyone in that group gets the same access.
54
55 Think of User Groups like folders:
56
57 * Put similar users together (Sales, Support, Office Staff, etc.)
58 * Give the group access to certain features
59 * Remove or add users without redoing settings every time
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61 User Groups are most commonly used to control:
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63 * What users can see and do in the **Customer Portal**
64 * Basic **permissions and access levels**
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66 User Groups **do not control how calls are routed**. They are only used for organizing users and managing access.
67
68
69 = Troubleshooting =
70
71 -Try logging out of your user on CP - Click  your name top right of page then click logout at the bottom of that menu.
72
73 -Clear your browser cache- Not sure how to? [[Click Here>>Clearing Browser History]]
74
75 = Other links: =
76
77 === [[Vfax>>doc:Main.Customer Portal Tutorials.vFax.WebHome]] ===
78
79 === [[Recordings>>doc:Main.Customer Portal Tutorials.Recordings.WebHome]] ===
80
81 === [[CDR- Call records>>doc:Main.Customer Portal Tutorials.Reports.WebHome]] ===
82
83 === [[Noixa app (for smart devices)>>doc:Main.Noixa.WebHome]] ===

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