Summary

• Page properties (1 modified, 0 added, 0 removed)
• Attachments (0 modified, 0 added, 2 removed)
  • CP Main Privileges 1.png
  • CP Main Privileges 11.png

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Page properties

Content

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3	3	{{/box}}
4	4
5	5	{{html}}
6		-<div class="jumbotron" style="background-color: #1998df; color: white; padding: 2rem; border-radius: 0.3rem;">
	6	+<div class="jumbotron">
7	7	<h1>Softphone</h1>
8	8	<p>on the Axion Customer Portal.</p>
9	9	</div>
...	...	@@ -12,72 +12,47 @@
12	12
13	13
14	14
15		-= What is a 'Softphone' =
16	16
17		-A **softphone** is a software-based phone that lets you make and receive phone calls using your computer, tablet, or smartphone (VIA our [[Noixa>>doc:Main.Noixa.WebHome]] app) instead of a physical desk phone. It connects to Axion systems over the internet and functions just like a traditional office phone.
18	18
19		-With a softphone, users can place calls, answer calls, check voicemail, transfer calls, and use other features directly from an app or browser—whether they’re in the office or working remotely.
20	20
21		-Softphones are ideal for remote work, mobile users, and anyone who wants the flexibility of using their extension without being tied to a physical phone.
22	22
23		-== How do I... ==
24	24
25		-(% class="wikigeneratedid" id="HFornewuserswerecommendcheckingourtutorialhere" %)
26		-(((
27		-For new users we recommend checking our [[Tutorial>>doc:.SoftPhone Tutorial.WebHome]]
28		-)))
	20	+= How to Softphone =
29	29
30		-== User ==
	22	+Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
31	31
32		-Thats you!
	24	+== How to place a call ==
33	33
34		-A **User** represents a real person who uses the phone system. A user is usually linked to one or more **extensions** and is what allows someone to log in and manage their own phone features (//if you have privileges to do so//).
	26	+Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
35	35
36		-Users are mainly used for:
	28	+== How to transfer a call ==
37	37
38		-* Logging into the Customer Portal
39		-* Checking voicemail
40		-* Managing call forwarding, call recordings, reports and other personal settings
41		-* Being added to **User Groups** for easier management
	30	+Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
42	42
43		-Think of a User as the “profile” for a person, while the extension is the phone number they use.
	32	+=== How to xxxxxxx ===
44	44
45		-A User **does not control call routing** by itself. It simply defines who the person is and what features they’re allowed to access.
	34	+Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
46	46
47		-== Privileges ==
48	48
49		-In order to use the softphone you have to have a few things set up in the Customer Portal. First you will need a user account created and in order to do that we will need an email address to send the verification/account set up email to. Privileges needed in order to use the softphone are in the picture below.[[image:CP Main Privileges 11.png]]
	37	+= Privileges =
50	50
51		-== User groups ==
	39	+Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
52	52
53		-Are a way to put users (extensions) into simple groups so they’re easier to manage. Instead of setting options for each user one at a time, you can change settings for the group and everyone in that group gets the same access.
	41	+== User ==
54	54
55		-Think of User Groups like folders:
	43	+Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
56	56
57		-* Put similar users together (Sales, Support, Office Staff, etc.)
58		-* Give the group access to certain features
59		-* Remove or add users without redoing settings every time
	45	+== User groups ==
60	60
61		-User Groups are most commonly used to control:
	47	+Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
62	62
63		-* What users can see and do in the **Customer Portal**
64		-* Basic **permissions and access levels**
65	65
66		-User Groups **do not control how calls are routed**. They are only used for organizing users and managing access.
67		-
68		-
69	69	= Troubleshooting =
70	70
71		--Try logging out of your user on CP - Click  your name top right of page then click logout at the bottom of that menu.
72		-
73		--Clear your browser cache- Not sure how to? [[Click Here>>Clearing Browser History]]
74		-
75	75	= Other links: =
76	76
77		-=== [[Vfax>>doc:Main.Customer Portal Tutorials.vFax.WebHome]] ===
	54	+=== Vfax ===
78	78
79		-=== [[Recordings>>doc:Main.Customer Portal Tutorials.Recordings.WebHome]] ===
	56	+=== Recordings ===
80	80
81		-=== [[CDR- Call records>>doc:Main.Customer Portal Tutorials.Reports.WebHome]] ===
82		-
83		-=== [[Noixa app (for smart devices)>>doc:Main.Noixa.WebHome]] ===
	58	+=== CDR- Call records ===

CP Main Privileges 1.png

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CP Main Privileges 11.png

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