Summary

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16	16
17	17	== Report Types ==
18	18
19		-The different report types parse your call records in different ways depending on the statistics you are looking for:
	19	+The different report types parse your call records in different ways.  Depending on the statistics you are looking for
20	20
21	21	* Agents
22	22	** Agent Summary - Basic call statistics by extension
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61	61
62	62	=== Filters ===
63	63
64		-The funnel symbol at the top right of the Filters section allows you to reset all the set filters back to their default settings.
	64	+The symbol at the top right of the Filters section allows you to reset all the set filters back to their default settings.
65	65
66	66	{{info}}
67	67	Note: Not all filter types will appear on all report types.
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73	73	* Numbers: Choose the original dialed number(s) to display statistics for
74	74	* Queues: Choose which queue(s) to display statistics for
75	75	* Date: Define the date range to be included in the statistics displayed
76		-* Duration: Allows you to filter and show statistics for calls only if they fall within the defined duration.
	76	+* Duration: Allows you to filter and show statistics for calls only if they fall within the defined duration.  Leaving blank will show all calls, regardless of their duration.
77	77
78	78	=== Settings: ===
79	79
80		-You can click on the settings icon (small blue gear) on the upper right side of the page to change the view and metrics shown. The options in settings will allow you to see the total calls to each DID or the average duration of each call to that DID. You can also change the default report shown upon entering the page. These options include dashboard summary, agents – agent performance, agents – calls per day/hour, queues – agent summary, queues – abandoned, queues – calls per day/hour, or CDR’s. You can also set the default report to load when opening the module, save filter presets, apply filter presets, and delete filter presets.
	80	+You can click on the settings icon (small blue gear) on the upper right side of the page to change the view and metrics shown. The options in settings will allow you to see the total calls to each DID or the average duration of each call to that DID. You can also change the default report shown upon entering the page. These options include dashboard summary,  agents – agent performance, agents – calls per day/hour, queues – agent summary, queues – abandoned, queues – calls per day/hour, or CDR’s. You can also create, upload, and save a preset report format , select the current report as your favorite, delete a preset, and choose whether to refresh the information in the report manually or automatically.
81	81
82	82	=== Refresh Button: ===
83	83
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107	107	{{toc/}}
108	108	{{/box}}
109	109
110		-[[~[~[image:ReportsAgentSummary.png~|~|alt="image1.jpg"~]~]>>attach:ReportsAgentSummary.png]]
	110	+[[image:ReportsAgentSummary.png||alt="image1.jpg"]]
111	111	//Figure 1: Agents Summary Report//
112	112
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