Changes for page Preferences

Last modified by Cameron Marx on 2023/08/08 14:16
<
From version < 2.7 >
edited by Cameron Marx
on 2023/08/07 16:04
To version < 2.1 >
edited by Cameron Marx
on 2023/08/02 16:25
>
Change comment: There is no comment for this version

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Title
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1 -Preferences
1 +Dashboards
Content
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2 2  (((
3 3  (% class="container" %)
4 4  (((
5 -= Preferences =
5 += Dashboards =
6 6  
7 -Manage your Axion Portal user account settings.
7 +A quick view of your call statistics, extension statuses, and live queue usage.
8 8  )))
9 9  )))
10 10  
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12 12  (((
13 13  (% class="col-xs-12 col-sm-8" %)
14 14  (((
15 -== Preferences ==
15 +== Company Summary ==
16 16  
17 -User account settings
17 +Quickly view your Inbound, Outbound, and Extension to Extension calls for a date range of your choosing.
18 18  
19 -* Username
20 -* Full name
21 -* Message Tab Autoclose
22 -* Banner Behavior
23 -* Password
24 -* Landline Number
25 -* Mobile Number
26 -* Timezone
27 -* Default Section
19 +== Extensions ==
28 28  
29 -(% style="color:inherit; font-family:inherit; font-size:26px" %)Notifications Settings
21 +Quickly view call statistics for extensions and date range of your choosing.
30 30  
31 -Notifications settings for Chat and SMS tabs in the HUD
23 +== Queues ==
32 32  
33 -* Sound Alerts  
34 -* Browser Alerts  
35 -* Noixa Alerts  
36 -* Email  
37 -* Banner
25 +Quickly view live information about your call queues
38 38  
39 -== Notifications Schedule ==
40 -
41 -Clicking the [[image:plus.svg||height="15" width="13"]] icon in the Notifications Settings sections allows you to schedule notifications changes for specific Chat and SMS recipients and groups.
42 -
43 -
44 -
45 -
27 +* Calls
28 +** Position -
29 +** Time -
30 +** Caller -
31 +** Waiting Time -
32 +* Agents
33 +** Name -
34 +** Extension Number -
35 +** Status -
36 +** Number of Answered Calls -
37 +* Queue Statistics
38 +** Calls -
39 +** Abandoned Calls -
40 +** Completed Calls -
41 +** Avg. Hold Time -
42 +** Avg. Talk Time -
43 +** Agents Logged In -
44 +** Agents Available -
46 46  )))
47 47  
48 48  (% class="col-xs-12 col-sm-4" %)
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51 51  {{toc/}}
52 52  {{/box}}
53 53  
54 -[[image:Preferences.png||alt="image1.jpg"]]
55 -//Figure 1: Account Preferences//
53 +[[image:Templates.Article.Template.WebHome@image1.jpg]]
54 +//Figure 1: [[Sea>>https://commons.wikimedia.org/wiki/File:Isle_of_Icacos_II.jpg]]//
56 56  
57 -[[image:/bin/get/Main/Customer%20Portal%20Tutorials/Account%20Menu/Preferences/?sheet=CKEditor.ResourceDispatcher&outputSyntax=plain&language=en&type=attach&reference=PreferencesNotificationsSchedule.png&typed=false||height="250" width="424"]]//[[image:PreferencesNotificationsSchedule.png]]//
58 -//Figure 1: Notifications Schedule//
56 +[[image:Templates.Article.Template.WebHome@image2.jpg]]
57 +//Figure 2: [[Waves>>https://commons.wikimedia.org/wiki/File:Culebra_-_Playa_de_Flamenco.jpg]]//
59 59  )))
60 60  )))
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