Summary

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Details

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Title

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1		-Phone Numbers
	1	+Dashboards

Content

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5		-= Phone Numbers =
	5	+= Dashboards =
6	6
7		-Manage the phone numbers and their destinations on your account.
	7	+A quick view of your call statistics, extension statuses, and live queue usage.
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9	9	)))
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15		-== DID Table ==
	15	+== Company Summary ==
16	16
17		-VoIP phone numbers may be referred to as DIDs or Direct-Inward-Dial routes in some cases.  Routing changes made on this page affect rules on Axion's main call routing engine rather than a customer's individual hosted PBX.  This allows SIP Trunk customers to reroute and forward calls when their local PBX is unreachable.  Customers with Axion hosted PBXs are advised to make routing changes on PBX, as this will maintain call recordings, recordings, and reports features.
	17	+Quickly view your Inbound, Outbound, and Extension to Extension calls for a date range of your choosing.
18	18
19		-* Description
20		-* DID Number
21		-* Destination
22		-* Translate To
23		-* Forward To
24		-* SMS/MMS
25		-* Callback Url
	19	+== Extensions ==
	20	+
	21	+Quickly view call statistics for extensions and date range of your choosing.
	22	+
	23	+== Queues ==
	24	+
	25	+Quickly view live information about your call queues
	26	+
	27	+* Calls
	28	+** Position -
	29	+** Time -
	30	+** Caller -
	31	+** Waiting Time -
	32	+* Agents
	33	+** Name -
	34	+** Extension Number -
	35	+** Status -
	36	+** Number of Answered Calls -
	37	+* Queue Statistics
	38	+** Calls -
	39	+** Abandoned Calls -
	40	+** Completed Calls -
	41	+** Avg. Hold Time -
	42	+** Avg. Talk Time -
	43	+** Agents Logged In -
	44	+** Agents Available -
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