Summary

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Details

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Title

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1		-Dashboards
	1	+Phone Numbers

Content

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2	2	(((
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4	4	(((
5		-= Dashboards =
	5	+= Phone Numbers =
6	6
7		-A quick view of your call statistics, extension statuses, and live queue usage.
	7	+Manage the phone numbers and their destinations on your account.
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15		-== Company Summary ==
	15	+== DID Table ==
16	16
17		-Quickly view your Inbound, Outbound, and Extension to Extension calls for a date range of your choosing.
	17	+VoIP phone numbers may be referred to as DIDs or Direct-Inward-Dial routes in some cases.  Routing changes made on this page affect rules on Axion's main call routing engine rather than a customer's individual hosted PBX.  This allows SIP Trunk customers to reroute and forward calls when their local PBX is unreachable.  Customers with Axion hosted PBXs are advised to make routing changes on PBX, as this will maintain call recordings, recordings, and reports features.
18	18
19		-== Extensions ==
20		-
21		-Quickly view call statistics for extensions and date range of your choosing.
22		-
23		-== Queues ==
24		-
25		-Quickly view live information about your call queues
26		-
27		-* Calls
28		-** Position -
29		-** Time -
30		-** Caller -
31		-** Waiting Time -
32		-* Agents
33		-** Name -
34		-** Extension Number -
35		-** Status -
36		-** Number of Answered Calls -
37		-* Queue Statistics
38		-** Calls -
39		-** Abandoned Calls -
40		-** Completed Calls -
41		-** Avg. Hold Time -
42		-** Avg. Talk Time -
43		-** Agents Logged In -
44		-** Agents Available -
	19	+* Description
	20	+* DID Number
	21	+* Destination
	22	+* Translate To
	23	+* Forward To
	24	+* SMS/MMS
	25	+* Callback Url
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