Summary

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Details

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Title

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1		-Dashboards
	1	+Account Settings

Content

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5		-= Dashboards =
	5	+= Account Settings =
6	6
7		-A quick view of your call statistics, extension statuses, and live queue usage.
	7	+Administrative settings for user accounts on your business account.
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10	10
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15		-== Company Summary ==
	15	+== HIPAA Compliance ==
16	16
17		-Quickly view your Inbound, Outbound, and Extension to Extension calls for a date range of your choosing.
	17	+Check this box to enable HIPPA compliance for the entire business account.  This will prevent documents from being attached to all outbound notification emails.
18	18
19		-== Extensions ==
	19	+{{warning}}
	20	+Note: This change CANNOT be undone by a user through the portal.  An Axion Administrator must disable this setting.
	21	+{{/warning}}
20	20
21		-Quickly view call statistics for extensions and date range of your choosing.
	23	+== Logo ==
22	22
23		-== Queues ==
	25	+Upload your own company logo to be displayed in the portal heading.
24	24
25		-Quickly view live information about your call queues
	27	+== 2 Factor Authentication ==
26	26
27		-* Calls
28		-** Position -
29		-** Time -
30		-** Caller -
31		-** Waiting Time -
32		-* Agents
33		-** Name -
34		-** Extension Number -
35		-** Status -
36		-** Number of Answered Calls -
37		-* Queue Statistics
38		-** Calls -
39		-** Abandoned Calls -
40		-** Completed Calls -
41		-** Avg. Hold Time -
42		-** Avg. Talk Time -
43		-** Agents Logged In -
44		-** Agents Available -
	29	+Set 2 factor Authentication requirements for user accounts.  2FA codes can be sent to a user's email, mobile number, or the Noixa mobile app.  You can choose to give users the capability to trust devices as well.
	30	+
	31	+== Customer Contact Authority ==
	32	+
	33	+Choose what account changes and information requests users are authorized to make.
	34	+
	35	+* Full Authority
	36	+* Account Changes
	37	+* Billing Inquiries
	38	+* Support Tickets
	39	+
	40	+== Phonebooks ==
	41	+
	42	+Upload and edit phonebooks that can be added to phones that are provisioned via the portal.
	43	+
	44	+== Shared Contacts ==
	45	+
	46	+Upload and edit contacts that will be visible to all user accounts on the portal.
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