Summary

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Details

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Title

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1		-Dashboards
	1	+Contacts

Content

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2	2	(((
3	3	(% class="container" %)
4	4	(((
5		-= Dashboards =
	5	+= Contacts =
6	6
7		-A quick view of your call statistics, extension statuses, and live queue usage.
	7	+Add, view, and edit contacts on your user account.
8	8	)))
9	9	)))
10	10
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12	12	(((
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14	14	(((
15		-== Company Summary ==
	15	+== Add Contact ==
16	16
17		-Quickly view your Inbound, Outbound, and Extension to Extension calls for a date range of your choosing.
	17	+Add a new contact by filling out a simple contact form.  Contacts will appear on your Contacts tab in the HUD
18	18
19		-== Extensions ==
	19	+== Add Contact Group ==
20	20
21		-Quickly view call statistics for extensions and date range of your choosing.
	21	+Add a new contact group for use with the vFax Send a New Fax page.  A contact group allows you to easily send duplicate faxes to multiple numbers.
22	22
23		-== Queues ==
	23	+== Upload CSV ==
24	24
25		-Quickly view live information about your call queues
	25	+Create multiple contacts at once by uploading a .csv file with the contact information parsed according to this [[guide>>ContactsCSVformat]].
26	26
27		-* Calls
28		-** Position -
29		-** Time -
30		-** Caller -
31		-** Waiting Time -
32		-* Agents
33		-** Name -
34		-** Extension Number -
35		-** Status -
36		-** Number of Answered Calls -
37		-* Queue Statistics
38		-** Calls -
39		-** Abandoned Calls -
40		-** Completed Calls -
41		-** Avg. Hold Time -
42		-** Avg. Talk Time -
43		-** Agents Logged In -
44		-** Agents Available -
	27	+== Contacts List ==
	28	+
	29	+* Company
	30	+* Contact Name
	31	+* Phone Number
	32	+* Extension
	33	+* Fax Number
	34	+* Action
	35	+** Edit
	36	+** Delete
	37	+
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