Summary

• Page properties (2 modified, 0 added, 0 removed)

Details

Page properties

Title

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1		-Account Settings
	1	+Dashboards

Content

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4	4	(((
5		-= Account Settings =
	5	+= Dashboards =
6	6
7		-Administrative settings for user accounts on your business account.
	7	+A quick view of your call statistics, extension statuses, and live queue usage.
8	8	)))
9	9	)))
10	10
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15		-== HIPAA Compliance ==
	15	+== Company Summary ==
16	16
17		-Check this box to enable HIPPA compliance for the entire business account.  This will prevent documents from being attached to all outbound notification emails.
	17	+Quickly view your Inbound, Outbound, and Extension to Extension calls for a date range of your choosing.
18	18
19		-{{warning}}
20		-Note: This change CANNOT be undone by a user through the portal.  An Axion Administrator must disable this setting.
21		-{{/warning}}
	19	+== Extensions ==
22	22
23		-== Logo ==
	21	+Quickly view call statistics for extensions and date range of your choosing.
24	24
25		-Upload your own company logo to be displayed in the portal heading.
	23	+== Queues ==
26	26
27		-== 2 Factor Authentication ==
	25	+Quickly view live information about your call queues
28	28
29		-Set 2 factor Authentication requirements for user accounts.  2FA codes can be sent to a user's email, mobile number, or the Noixa mobile app.  You can choose to give users the capability to trust devices as well.
30		-
31		-== Customer Contact Authority ==
32		-
33		-Choose what account changes and information requests users are authorized to make.
34		-
35		-* Full Authority
36		-* Account Changes
37		-* Billing Inquiries
38		-* Support Tickets
39		-
40		-== Phonebooks ==
41		-
42		-Upload and edit phonebooks that can be added to phones that are provisioned via the portal.
43		-
44		-== Shared Contacts ==
45		-
46		-Upload and edit contacts that will be visible to all user accounts on the portal.
	27	+* Calls
	28	+** Position -
	29	+** Time -
	30	+** Caller -
	31	+** Waiting Time -
	32	+* Agents
	33	+** Name -
	34	+** Extension Number -
	35	+** Status -
	36	+** Number of Answered Calls -
	37	+* Queue Statistics
	38	+** Calls -
	39	+** Abandoned Calls -
	40	+** Completed Calls -
	41	+** Avg. Hold Time -
	42	+** Avg. Talk Time -
	43	+** Agents Logged In -
	44	+** Agents Available -
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