Changes for page Account Settings

Last modified by Cameron Marx on 2023/08/09 23:14
From version 1.1 >
edited by Cameron Marx
on 2023/08/02 16:25
To version < 2.5 >
edited by Cameron Marx
on 2023/08/09 23:12
>
Change comment: There is no comment for this version

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Title
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1 -Dashboards
1 +Account Settings
Content
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2 2  (((
3 3  (% class="container" %)
4 4  (((
5 -= Dashboards =
5 += Account Settings =
6 6  
7 -A quick view of your call statistics, extension statuses, and live queue usage.
7 +Administrative settings for user accounts on your business account.
8 8  )))
9 9  )))
10 10  
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12 12  (((
13 13  (% class="col-xs-12 col-sm-8" %)
14 14  (((
15 -== Company Summary ==
15 +== HIPAA Compliance ==
16 16  
17 -Quickly view your Inbound, Outbound, and Extension to Extension calls for a date range of your choosing.
17 +Check this box to enable HIPPA compliance for the entire business account.  This will prevent documents from being attached to all outbound notification emails.
18 18  
19 -== Extensions ==
19 +{{warning}}
20 +Note: This change CANNOT be undone by a user through the portal.  An Axion Administrator must disable this setting.
21 +{{/warning}}
20 20  
21 -Quickly view call statistics for extensions and date range of your choosing.
23 +== Logo ==
22 22  
23 -== Queues ==
25 +Upload your own company logo to be displayed in the portal heading.
24 24  
25 -Quickly view live information about your call queues
27 +== 2 Factor Authentication ==
26 26  
27 -* Calls
28 -** Position -
29 -** Time -
30 -** Caller -
31 -** Waiting Time -
32 -* Agents
33 -** Name -
34 -** Extension Number -
35 -** Status -
36 -** Number of Answered Calls -
37 -* Queue Statistics
38 -** Calls -
39 -** Abandoned Calls -
40 -** Completed Calls -
41 -** Avg. Hold Time -
42 -** Avg. Talk Time -
43 -** Agents Logged In -
44 -** Agents Available -
29 +Set 2 factor Authentication requirements for user accounts.  2FA codes can be sent to a user's email, mobile number, or the Noixa mobile app.  You can choose to give users the capability to trust devices as well.
30 +
31 +== Customer Contact Authority ==
32 +
33 +Choose what account changes and information requests users are authorized to make.
34 +
35 +* Full Authority   
36 +* Account Changes   
37 +* Billing Inquiries   
38 +* Support Tickets
39 +
40 +== Phonebooks ==
41 +
42 +Upload and edit phonebooks that can be added to phones that are provisioned via the portal.  An XML file can be created following this [[guide>>guide]].
43 +
44 +== Shared Contacts ==
45 +
46 +Upload and edit contacts that will be visible to all user accounts on the portal.
45 45  )))
46 46  
47 47  (% class="col-xs-12 col-sm-4" %)
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50 50  {{toc/}}
51 51  {{/box}}
52 52  
53 -[[image:Templates.Article.Template.WebHome@image1.jpg]]
54 -//Figure 1: [[Sea>>https://commons.wikimedia.org/wiki/File:Isle_of_Icacos_II.jpg]]//
55 +[[image:AccountSettings.png||alt="image1.jpg"]]
56 +//Figure 1: Account Settings//
55 55  
56 -[[image:Templates.Article.Template.WebHome@image2.jpg]]
57 -//Figure 2: [[Waves>>https://commons.wikimedia.org/wiki/File:Culebra_-_Playa_de_Flamenco.jpg]]//
58 +[[image:AccountSettingsPhonebooksEdit.png||alt="image2.jpg"]]
59 +//Figure 2: Editable Phonebooks//
58 58  )))
59 59  )))
AccountSettings.png
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AccountSettingsPhonebooksEdit.png
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