# Directory

Last modified by Cameron Marx on 2023/08/21 16:43
Export
Office Formats
Export as PDF
Other Formats

Select the pages to export:

select all/ none

Legend:
  Created Page
  Modified Extension Page
  Clean Extension Page

Export as HTML

# Directory

Create Dial-by-Name Directories to allow callers to find their party's extension or for use with IVRs to limit dialable extensions to department members.

## Directory General Options

- Directory Name: Name of this directory
- Directory Description: Description of this directory
- CallerID Name Prefix: Prefix to be appended to current CallerID Name
- Alert Info: ALERT_INFO to be sent when called from this Directory. Can be used for distinctive ring for SIP devices

## Directory Options (DTMF)

- Announcement: Greeting to be played on entry to the directory
- Invalid Retries: Number of times to retry when receiving an invalid/unmatched response from the caller
- Invalid Retry Recording: Prompt to be played when an invalid/unmatched response is received, before prompting the caller to try again
- Invalid Recording: Prompt to be played before sending the caller to an alternate destination due to the caller pressing 0 or receiving the maximum amount of invalid/unmatched responses (as determined by Invalid Retries)
- Invalid Destination: Destination to send the call to after Invalid Recording is played
- Return to IVR: When selected, if the call passed through an IVR that had "Return to IVR" selected, the call will be returned there instead of the Invalid destination
- Announce Extension: When checked, the extension number being transferred to will be announced prior to the transfer

## Directory Entries

- Name: Dialable names that a caller can enter on their dial pad
- Name Announcement: Select recording to use when an entry is matched
  - Voicemail Greeting: User created recording
  - Text to Speech: Automated system reading of "Name" (results may vary)
  - Spell Name: Automated system reading of each letter in "Name"
  - System Recordings
- Dial: Destination when entry matched

###

Contents

- Directory
  - Directory General Options
  - Directory Options (DTMF)
  - Directory Entries
    - Directory

Figure 1: Directory

0
Tags:
Created by Cameron Marx on 2023/08/21 16:43

- Attachments (1)
- History

# Applications

Axion Communications 2024
For Support Call 855.98AXION or email us at support@axionco.com