# Wiki source code of Softphone

Last modified by Jonathan Usrey on 2026/02/03 16:29
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author | version | line-number | content
--- | --- | --- | ---
|  | 1 | {{box cssClass="floatinginfobox" title="**Contents**"}}
|  | 2 | {{toc start="1"/}}
|  | 3 | {{/box}}
|  | 4 |
|  | 5 | {{html}}
|  | 6 | <div class="jumbotron" style="background-color: #1998df; color: white; padding: 2rem; border-radius: 0.3rem;">
|  | 7 | <h1>Softphone</h1>
|  | 8 | <p>on the Axion Customer Portal.</p>
|  | 9 | </div>
|  | 10 | {{/html}}
|  | 11 |
|  | 12 |
|  | 13 |
|  | 14 |
|  | 15 | = What is a 'Softphone' =
|  | 16 |
|  | 17 | A **softphone** is a software-based phone that lets you make and receive phone calls using your computer, tablet, or smartphone (VIA our [[Noixa>>doc:Main.Noixa.WebHome]] app) instead of a physical desk phone. It connects to Axion systems over the internet and functions just like a traditional office phone.
|  | 18 |
|  | 19 | With a softphone, users can place calls, answer calls, check voicemail, transfer calls, and use other features directly from an app or browser—whether they’re in the office or working remotely.
|  | 20 |
|  | 21 | Softphones are ideal for remote work, mobile users, and anyone who wants the flexibility of using their extension without being tied to a physical phone.
|  | 22 |
|  | 23 | == How do I... ==
|  | 24 |
|  | 25 | (% class="wikigeneratedid" id="HFornewuserswerecommendcheckingourtutorialhere" %)
|  | 26 | (((
|  | 27 | For new users we recommend checking our [[Tutorial>>doc:.SoftPhone Tutorial.WebHome]]
|  | 28 | )))
|  | 29 |
|  | 30 | == User ==
|  | 31 |
|  | 32 | Thats you!
|  | 33 |
|  | 34 | A **User** represents a real person who uses the phone system. A user is usually linked to one or more **extensions** and is what allows someone to log in and manage their own phone features (//if you have privileges to do so//).
|  | 35 |
|  | 36 | Users are mainly used for:
|  | 37 |
|  | 38 | * Logging into the Customer Portal
|  | 39 | * Checking voicemail
|  | 40 | * Managing call forwarding, call recordings, reports and other personal settings
|  | 41 | * Being added to **User Groups** for easier management
|  | 42 |
|  | 43 | Think of a User as the “profile” for a person, while the extension is the phone number they use.
|  | 44 |
|  | 45 | A User **does not control call routing** by itself. It simply defines who the person is and what features they’re allowed to access.
|  | 46 |
|  | 47 | == Privileges ==
|  | 48 |
|  | 49 | In order to use the softphone you have to have a few things set up in the Customer Portal. First you will need a user account created and in order to do that we will need an email address to send the verification/account set up email to. Privileges needed in order to use the softphone are in the picture below.[[image:CP Main Privileges 11.png]]
|  | 50 |
|  | 51 | == User groups ==
|  | 52 |
|  | 53 | Are a way to put users (extensions) into simple groups so they’re easier to manage. Instead of setting options for each user one at a time, you can change settings for the group and everyone in that group gets the same access.
|  | 54 |
|  | 55 | Think of User Groups like folders:
|  | 56 |
|  | 57 | * Put similar users together (Sales, Support, Office Staff, etc.)
|  | 58 | * Give the group access to certain features
|  | 59 | * Remove or add users without redoing settings every time
|  | 60 |
|  | 61 | User Groups are most commonly used to control:
|  | 62 |
|  | 63 | * What users can see and do in the **Customer Portal**
|  | 64 | * Basic **permissions and access levels**
|  | 65 |
|  | 66 | User Groups **do not control how calls are routed**. They are only used for organizing users and managing access.
|  | 67 |
|  | 68 |
|  | 69 | = Troubleshooting =
|  | 70 |
|  | 71 | -Try logging out of your user on CP - Click your name top right of page then click logout at the bottom of that menu.
|  | 72 |
|  | 73 | -Clear your browser cache- Not sure how to? [[Click Here>>Clearing Browser History]]
|  | 74 |
|  | 75 | = Other links: =
|  | 76 |
|  | 77 | === [[Vfax>>doc:Main.Customer Portal Tutorials.vFax.WebHome]] ===
|  | 78 |
|  | 79 | === [[Recordings>>doc:Main.Customer Portal Tutorials.Recordings.WebHome]] ===
|  | 80 |
|  | 81 | === [[CDR- Call records>>doc:Main.Customer Portal Tutorials.Reports.WebHome]] ===
|  | 82 |
|  | 83 | === [[Noixa app (for smart devices)>>doc:Main.Noixa.WebHome]] ===

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